Terms And Conditions

Terms & Conditions and Returns Policy 

Direct Marketing uk Ltd (trading as 'gardenandhome'

Trading from 590 Stoney Stanton Road Coventry CV6 5FS

Registered in England No 3286366

1.  Definitions 1. The "buyer" and/or "purchaser" and/or "customer" means the individual or the company name under which the order for goods and/or services is placed. 2. "Force Majeure" means any cause affecting the performance by Direct Marketing uk ltd of its obligations arising from acts, events, omissions, happenings or non happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party. 3. "Working days" means Monday to Friday, excluding Bank or other Public holidays

2. Orders (1)  All contracts of sale made by gardenandhome shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom The gardenandhome is dealing.  (2)  Unless agreed otherwise in writing by the seller, cancellation of orders by customers is not accepted as many orders are dispatched on the same day the order is placed.  Once goods have been dispatched, orders are subject to our returns policy (see further in this document).  (3)  All orders are subject to acceptance and to availability of the goods ordered.   The seller reserves the right to refuse any order placed by a customer.  Furthermore, Gardenandhome will not be responsible for compensating the buyer for any other losses they may suffer if goods are not supplied

3. Prices  (1)  Goods and services, together with VAT, are invoiced at the price prevailing at time of order (2)  The seller gardenandhome  reserves the right to modify the prices from time to time without notice.

4. Delivery, Title and Risk (1) Any time or date stated for delivery is an estimate only. gardenandhome makes every effort to dispatch goods on time, but does not accept liability for failure to deliver within the stated time. If gardenandhome is unable to deliver the goods within 30 days of the date of the order, the Customer will be entitled to cancel the order and require any monies paid to gardenandhome in respect of that order to be refunded.  Products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. The seller will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
(2) Gardenandhome does not accept liability for shortages or damage to deliveries unless the Customer notifies Acton of the shortage or damage in writing within 48 hours of receipt of the delivery.
(3) The Customer has to accept the goods when they are ready for delivery.
(4) Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage shall pass to the Customer.
(5) Title in the goods does not pass to the Customer until payment is received in full by Videotech.  All goods and services remain the property of Direct Marketing uk Ltd until full payment is received.
(6) If the Customer cannot accept delivery, gardenandhme may at its option:
(a) store and insure the goods at the Customer's expense and risk or
(b) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall. (7) Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 48 hours from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours from delivery.
In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 48 hours from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 3 days from the dispatched delivery date. (8)  The Customer may request a Proof of Delivery, provided that this request is made in writing within 10 days of the date of delivery and the seller shall use reasonable endeavors to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed.king A Purchase
.
5. Payment (1) standard terms of payment are cleared funds (deemed to be cash received, payments received via bank transfer/internet banking, cleared cheque, cleared credit/debt card).  This will apply except in the case of transactions where different terms are agreed. All prices are quoted in British pounds sterling (£) including Value Added Tax.

Orders are accepted at the sole discretion of Direct Marketing and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through a secure web server. We accept Visa, Delta, Electron, MasterCard, and Switch via a secure web server.

You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.

If you wish to pay by cheque please call us to place your order. Cheques should be made payable to "Direct Marketing UK Ltd".

Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, gardenandhome disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. gardenandhome cannot be held responsible for any loss or damage that may arise from the use of this information.

Shipping And Handling
Gardenandhome only delivers within the UK and Europe it does not ship products internationally. Please note deliveries to outside the UK mainland i,e Scottish Highlands and Islands, N. Ireland, Isle of Man, Channel Islands and Europe incur different carriage charges. These will be displayed before you purchase.

We use next day and 2/3 courier services for shipment of your order.

Delivery Schedule
All orders are normally dispatched within one working day; if there is likely to be a delay we inform you as soon as possible. Monday to Friday aim to ship within one day of receiving an order and orders received before 11am are usually dispatched same day. Orders placed after 11am on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest.

Tax Charges
All prices are show in UK pounds and are shown inclusive of VAT.
VAT registration number is: 687 8606 69

Credit Card Security
Your credit/debit card details are entered on a Protx Secure ePayments web server with 128bit encryption. Click the padlock symbol in your browser for details of the encryption. We accept Visa, MasterCard, Maestro, and Switch.

Contacting Us
For general information contact by emailing us at admin@gardenandhome.net or phone on 024 7666 2696, or fax on 024 7666 2323.

Our postal address is:
Direct Marketing UK Ltd, 590 Stoney Stanton Road, Coventry, CV6 5FS
We are open 9:00am - 5:30pm, Mon - Sat, and 9:30am - 1:00pm Closed on Sundays and bank holidays.

Complaints Procedure
We endeavour to respond to all complaints within three working days. Please emaildirectmarketing@btconnect.comor call us on 024 7666 2696. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.

Warranties and Returns

(1) Gardenandhome is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective, and in keeping with our commitment to providing Customers with excellent service, we offer the returns facilities set out below.
(2) All goods supplied by are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. Subject to this, however, goods are not tested or sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing.
(3) Gardenandhome does not sell products on a trial basis.  Similarily a "sale or return" policy is not available.   Customers are strongly advised to check suitability and specifications of products before ordering

Gardenandhome is committed to providing our customers with the highest quality products and service. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing you with excellent service, we offer the following returns facilities:

Subject to testing to verify any alleged fault, we will accept the return of defective products for credit or replacement. On receipt of the returned product, we will test it to identify the fault you have notified to us. If following the testing process, the product is found to be in good working order without defect, we will return the product to you. The carriage cost of this return will be your responsibility.  This does not apply to products that have been sold on a "no return" basis. Products sold on a "no return" basis will clearly state so.  Similarly, products may be sold on a "limited warranty" basis and the terms of this shall be made clear by the seller.

 We do not sell products on a trial basis customers are strongly advised to check suitability and specifications of products before ordering. 

Unless otherwise stated in the manufacturer's documentation, all goods delivered to UK mainland address carry a 12-month manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to expedite a resolution to your problem, we may refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer.  Products sold on a "no return" basis cannot be returned for credit under any circumstances.  Products sold on a "no return" basis will clearly state so.  Similarly, products may be sold on a "limited warranty" basis and the terms of this shall be made clear by the seller.

All returned goods must be accompanied by Returns Authorisation number (RAN) which can be obtained by contacting Customer Support at admin@gardenandhome.net  Returned goods will not be accepted without a RA number. The RA number must be clearly marked on the outer packaging not on the goods. Failure to follow these instructions may result in delay and additional costs.

5. If we ask you to return it to us directly, please send it to the address below. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. If on cancellation, the return of any Goods which have already been delivered is necessary risk of damage in transit shall remain with the purchaser until the returned Goods are accepted by the Seller.

Gardenandhome cannot accept liability for returned packages damaged during transit. It is your responsibility to wrap the product adequately to prevent damage happening.

6. Authorised product returns must be sent to: Gardenandhome c/o Direct Marketing 590 Stoney Stanton Road Coventry CV56 5FS.

Your statutory rights are not affected.

Please remember that your custom is important to us and we take pride in the service and assistance that our customers expect from us.
If you have any questions, simply email admin@gardenandhome.net our Customer Services team will be pleased to help you

Privacy Policy
Gardenandhome is committed to protecting your privacy. You can view our privacy policy at this page.

<v:imagedata o:href="http://www.sourced4u.net/images/text_product_search.gif" src="file:///C:DOCUME~1OwnerLOCALS~1Tempmsohtml1